Email is the fastest way to reach a person. We answer every message ourselves.
Access, correction, deletion, or a portable copy of your data. We respond within 45 days.
Vulnerability reports. We will not pursue action against good-faith research.
No, and this is the one place we cannot help. Your vault is encrypted with a key derived from your passphrase, and we never receive either one. If we could reset it, we could read your documents, and the whole design exists so that we cannot.
Your recovery key is the way back in. If you saved it when you created your account, use Forgot passphrase in the app. If you no longer have either, the same screen lets you schedule the account for deletion so you can start fresh.
Your subscription is billed by the App Store, not by us, so it is cancelled there rather than in ClearCiviQ. We cannot cancel it for you.
Open Apple subscription settings, or on your device go to Settings, tap your name, then Subscriptions, then ClearCiviQ, then Cancel Subscription.
Access continues until the end of the period you already paid for. Cancel at least 24 hours before it renews.
ClearCiviQ is on iPhone and iPad. When the Android version arrives, subscriptions there will be billed and cancelled through Google Play, and this page will say so.
Apple charged you, not us, so Apple issues the refund. We cannot process one directly.
Go to reportaproblem.apple.com, sign in with the Apple ID that made the purchase, find the charge, and choose Request a refund.
Apple decides these, and it does not always say yes. If something went wrong on our end, email support@clearciviq.app with the date and amount. We cannot overrule Apple, but we can tell them in writing that the problem was ours, which helps.
In the app, go to Settings and tap Delete account. You will confirm with your passphrase, and everything on our side is erased.
Deleting your account does not cancel your subscription. Apple runs billing separately from us, so a deleted account with a live subscription keeps getting charged. Cancel first using the steps above, then delete.
Tap the flag icon on the tip and pick a reason. Reports are reviewed, and a tip that draws enough of them is hidden from everyone automatically while it is looked at.
If you just do not want to see a particular tip, tap the hide icon next to the flag. It disappears from your feed on that device and you can bring hidden tips back from Settings.
Community tips are stored with no link to the account that wrote them, which is deliberate and protects people who are working through sensitive matters. It also means there is no account for us to block, so reporting and hiding are the two controls that exist.
No. ClearCiviQ tells you what an agency published and what a process generally looks like. It is not a law firm and it does not represent you. For advice about your specific situation, talk to a lawyer. Where a process is one where that matters, the roadmap says so.
To build a roadmap we send your goal text, your city, your state, and any intake answers. We never send your name, your email, your documents, your roadmap history, or your step statuses.
Record monitoring is the one exception. Checking a record means looking it up at the agency, which means knowing its number, so that number is sent for the search. We ask before the first check and tell you exactly what is sent. It is never written to our servers. Full detail is in the Privacy Policy and the Responsible AI page.
Open ClearCiviQ and tap I need help now on the first screen. It works without an account, it does not ask who you are, and it is free permanently.
If you are in immediate danger, call 911. The National Domestic Violence Hotline is 1-800-799-7233, or text START to 88788.